We hate that you're package is lost. Unfortunately, please contact your shipping carrier located with your tracking number. Once the package has been shipped by the shipping carrier, we no longer have access to the package and the carrier is responsible for the delivery. Here are some important numbers to contact your shipping carrier: USPS - 1 (800) 275-8777 UPS - 1 (800) 742-5877 FEDEX - 1 (800) 463-3339 DHL - 1 (800) 225-5345